The roles and elements of communication can be siphoned in various scenes in this movie. It was the contributing factors of Chris Gartner’s eventual success as a stock broker with a multi million dollar deal. Although some scenarios may have been unrealistic and exaggerated from our normal response; it demonstrates how feedback between sender and receiver can influence the outcome of interpersonal relationship.
The movie started off with barrier in communications between Chris Gartner, the Chinese cleaner who does not understand English and later the Chinese teacher at the day care centre in China Town where Chris sends his son to every morning. The cleaner kept repeating in Cantonese that he does not understand English when Chris reprimanded that someone should clean the graffiti on the wall and the word ‘happyness’ is spelled with the letter ‘i’ and not ‘y’
In the interview for the internship at Dean Witter as a stock broker; he impressed Jay Twistler and the board of Directors. Dressing like a garbage man can be deemed as inducing ‘noise’, in a formal communication setting of such. Although not the normal everyday feedback that we can expect in life; his was a comical example of how listening and the appropriate feedback can create the rapport needed. He managed to change the perception of the board; especially that of Mr. Frompt; the one who will eventually pay his salary. Mr. Frompt even remembers his name when they bumped into each other on the busy street.
At Dean Witter, the chance of getting the job was one out of twenty in each batch. The policy was; “whoever brings in the most money gets the job”. Chris built a rapport with Mr. Walter Ribbon; the top man of Pacific Bell; through an informal channel. He capitalized on the great pastime of American football and family values. Although unfavorable at first; this got Chris the breakthrough deal that landed him the stock broking job in the last worrying days of his internship.
To survive the last month of his internship; Chris managed to sell his last set of bone scanner. The doctor empathized with him and decided to give him a sincere second chance to demonstrate the machine. It was possibly his body language. Despite radiating a sense of desperation to sell the machine; Chris demonstrated well maintained attitudes.
An example of intrapersonal communication was his self talk. “Don’t let somebody tell you that you can’t do something. You got a dream, you got to protect it! You want something, go get it!”